Frequently Asked Questions
General information
You can reach MedPoint by phone, WhatsApp, e-mail and via our contact form. Our phone number is +5999 524 2944.
We are also available during weekends and evenings.
For life-threating situations please dial 912 for an ambulance.
MedPoint offers three types of consultations:
• Teleconsult / telehealth – in which we have contact over the phone (WhatsApp), give you advice and if necessary prescriptions are made.
• Consultation at one of our clinic locations – we have a location next to the airport and one at Mambo Beach
• House Visit – we come visit you at your hotel/resort/apartment
Each type of consultation has a different price and it also depends if it is a weekday/evening or weekend. The consultation costs are paid to MedPoint directly and you receive an invoice to send to your insurance afterwards.
We have 2 clinic locations, one is located next to Hato Airport, the other clinic is at Mambo Beach. After making an appointment with the doctor you will receive the location details.
MedPoint also offers medical services at location, where the doctor comes to your hotel/resort/apartment.
Unfortunately no, MedPoint does not take walk-in consultations. The reason is that the doctor might be away for a house-call and therefore might not be present at the clinic. We want to avoid disappointment of the doctor not being present.
Our doctors are fluent in English and Dutch.
Yes, the doctor will write a medical report and send it to you on Whatsapp immediately after the consultation. This way, you can always read our medical advice at your convenience and send the report to your own doctor at home if necessary.
It is not always necessary to meet a doctor physically. Telehealth, or teleconsult, is consulting with a doctor via your phone. This can be done by texting and/or (WhatsApp) calling.
No, we can send prescriptions digitally to all the pharmacies (botika’s) on Curacao, so you can pick up the prescribed medication immediately with your ID.
Yes, that is definitely possible. Preferably, we receive a medication summary from your own doctor beforehand.
The clinic of MedPoint near Hato Airport, is located inside of the building of Porto Medico, the general practice of Dr. C.P. Allaart, but operates as a subsidiary of Porto Medico.
- Porto Medico mainly serves residents of Curaçao who are usually locally insured.
- MedPoint is specifically dedicated to tourists and expats.
Patients of Porto Medico can contact MedPoint for emergencies outside regular opening hours (evenings and weekends). In that case, MedPoint’s rates apply.
MedPoint is open 7 days a week (Monday-Sunday) from 8am to 9pm.
If however you are in urgent need of a doctor during MedPoint’s closing hours, you can contact the Curaçao General Practitioner (GP) on-call service at: +5999 462 9252. For life-threatening situations, please dial 912 for an ambulance.
Health-related Questions
Yes, that is definitely possible. It’s best to send a photo of the wound to the doctor via Whatsapp. Preferably, wounds are stitched at one of our clinics, but if necessary, our doctor can meet you at your location and can bring all the supplies needed for this medical procedure.
Yes, MedPoint can rinse or clean out your ears if they are clogged with earwax. Preferably, you put (olive) oil drops in the ear for 2 days before the appointment. We have the equipment to do this both at our clinic and at the convenience of your own place of stay.
When you experience pain in your ear(s), it is important to get your ears checked, since you might have an ear infection. There are cases in which flying with an ear infection is not recommended. If this is the case MedPoint can assist with the necessary paperwork and write a ‘non-fit-to-fly’ declaration.
Feel free to contact us for a consultation.
MedPoint can help. If you have a skin rash and you do not know what to do, we advice to schedule a teleconsult. Please send us photos of your rash and we can assist with prescriptions if necessary.
Yes, MedPoint Curaçao offers crutches for both rent and purchase. We have standard and tall models available (not suitable for small children). You can easily pick them up at one of our clinic locations, and we provide expert instructions to ensure safe use. To reserve a pair, just contact us via WhatsApp.
Yes, we are capable to perform a fit-to-dive medical assessment so you can be sure you can dive safely.
Yes, we also do consultations about (personal) travel advice and can provide you with the necessary vaccinations. The vaccinations are usually done at our location near Hato Airport.
Health Insurance & Payment
After a consultation, payment takes place directly, preferably by (credit)card or online payment. In case of a teleconsultation, you receive a payment link. After payment, you receive a proof of payment from us that you can then send to your insurance.
For tourists or expats with a (Dutch/American) health insurance, costs are usually fully covered by the insurance company. MedPoint will provide you with the right documentation for the insurance company. In addition, you will receive a medical report which you can share with your own doctor back home.
SVB health insurance does NOT cover the costs of MedPoint consultations. You are welcome for acute consultations with us, of course, however you have to pay the costs yourself.
ENNIA health insurance covers the consultation costs partially.
If you would like to cancel your appointment for any reason, please let us know at least 30 minutes prior to the appointment time per WhatsApp or call. If you cancel within 30 minutes prior to the appointment time, we will charge $25.
Other Questions
First of all, thank you!
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